Refund Policy
RETURNS
Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
Piachoi guarantees total customer satisfaction with the items you purchase from shop.piachoi.com.
Notice: we do not accept returns for products which are not broken or delivered incorrectly. So customer needs to confirm the address which ordered placed should be correct.
In order to return an item customer is responsible for shipping back to us.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Contact us Via Email： support@shop.piachoi.com
*Further instructions will be given through email.
If you have received your item and would like a refund or exchange:
-Contact us Via Email： support@shop.piachoi.com
*Further instructions will be given through email
Note: Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at support@shop.piachoi.com
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.
Coupon Codes
-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase
-Coupon codes cannot be applied to previous purchases
CANCELLATION
Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.
Contact Us：
Any problems please contact us via email: support@shop.piachoi.com